What is an Customer service employee?

A Customer Service Employee is someone who speaks to customers by phone and/or email on behalf of an organization. These are often customers who have a question or complaint about a company's product or service. In some cases, the position may coincide with that of call center employee, but generally the latter has a broader range of duties.

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What work will you be performing?

Below are some of the tasks that will be performed

Answer incoming calls and assist customers with questions and/or complaints
Handling and archiving of incoming emails
Handling and recording of reported complaints
Answering complaint questions
Referring customers with complex questions to second-line specialists
Registering changed or new customer data in the system
Providing information about products and services
Reporting of details

What competencies are important in this position?

There are a few competencies and skills needed to do the job well. Below are a few points that go with this position:

Empathic ability (be able to think along with customers)
Communicatieve ability (be able to communicate clearly and calmly)
Solution-oriented ability (always be service-oriented and think in terms of solutions)

How do you become a Customer Service Employee?

To work as a Customer Service Employee, you generally do not need any specific training. However, it is important that you are comfortable with computer systems and programs, for example Microsoft Excel.

Salary expectations

When you start working within this position, the hourly salary will be around €15 and the monthly salary will be around €2500.