What is an inside Sales Employee?

An Inside Sales Employee is someone who helps sell products or services in a company's sales or sales department. To do this, the commercial assistant has contact (by phone) with customers and does preparatory work for the field salesperson.

Tasks

An Inside Sales Employee deals with the sale of products and services. Sometimes the inside sales employee does this by pure to support the salesmen who go out, other times you sell products and services over the phone. Building customer relationships is an important part of the job. Below are some of the tasks that are performed:

  • Advising customers
  • Preparing quotations and invoices
  • Processing orders
  • Making appointments with customers
  • Answering and handling questions and complaints
  • Conducting sales meetings
  • Supporting your colleagues in the field (representatives)
  • Developing and updating product knowledge
  • Monitoring the order process
  • Monitoring customer stisfaction
  • Thinking along about improving sales and customer satisfaction

What competencies are important in this position?

As an Inside Sales Employee, there are a number of competencies and skills required to perform the job well. Below are some of the points that go with this position:

  • You are customer and service oriented
  • Selling is in your blood
  • You have a smooth talk and persuasiveness
  • Can see commercial opportunities
  • You are organized and can keep an overview

How do you become an Inside Sales Employee?

Becoming an Inside Sales Employee usually requires at least a mbo education in a commercial field. Some companies ask for hbo-work and thinking level.

What training is available for this position?

A college education that fits the profession is commercial economics.

Average salary

When you start working within this position, the hourly salary will be around €16 and the monthly salary will be around €2650. This salary often depends on knowledge, age and experience. You will see that the salary increases the longer you work or specify yourself in a particular field.

Source: Salary indication